WebIncidents.Com

Online Incident & Defect Tracking since 1999  03/10/2010

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WebIncidents.Com Frequently Asked Questions What can WebIncidents.Com do? How many incidents can a project have? Can I test this service? How secure is our project data on WebIncidents.Com? How can I get my incidents to a local computer or database? How much does this service cost? Is this website going to be around long-term? How can I start? Which security levels are available for users? Which security levels are available for users? What browser can be used? How can I contact customer support? What can WebIncidents.Com do? WebIncidents.Com can help collect and organize project incidents (issues). It can be used in any kind of project as complex as a software development cycle or as simple as a personal to-do list. Using a World Wide Web interface, you don't have to worry about where your team members are located geographically. Working together on a project with friends or co-workers in South Africa, Australia or Venezuela has never been easier. WebIncidents.Com helps you stay up-to-date on your project no matter where you are. Back to the top of the page How many incidents can a project have? There is no restriction to the number of incidents a project can have. However, we do ask that you keep the amount of incidents at a reasonable level. (1000 is considered reasonable, 10000 is not) Back to the top of the page Can I test this service? If you want to find out if this service is the right one for you or if you want a no-obligation demonstration of how this service works, go to the login page and login as user test and with the password test (this login has read access only). Back to the top of the page How secure is our project data on WebIncidents.Com? Your data is secured by a login and password, only the users assigned to the project can view and modify incidents. All data on our server is backed up on a daily basis. Please note that this service is provided on an "AS IS" basis and WebIncidents.Com cannot be held liable in the event that any data is lost. Regular incident downloads can help you to ensure that you will not lose any incidents. Please review the WebIncidents.Com Terms and Conditions. Back to the top of the page How can I get my incidents to a local computer or database? At any time during the project, you might want to have your incidents also on a local database or spreadsheet in order to keep track of the project progress or to add the incidents to the documentation that you deliver to your client. To accomodate this, WebIncidents.Com can create Microsoft Excel files in the comma delimited CSV format. Once the incidents are on a local computer or network, you can choose to delete those incidents from WebIncidents.Com to create more space for more incidents in your project. If you want to add the incidents to your local database you can write a script that inserts the values from the CSV file into your database. Back to the top of the page How much does this service cost? This service is free. Back to the top of the page Is this website going to be around long-term? WebIncidents.com has been operating consistently since 1999 and there are no plans to shut down the site. Back to the top of the page How can I start? 1) If you are new, register a new user, otherwise login 2) Register a new project 3) Register all other project members as new users (if any). You are automatically a project administrator of all projects that you create 4) Select your new project as your working project 5) Go to the Administer project page and assign users to your project (if any) After these steps you are done. All users selected for your project can now login and work on your project as visitors, full members or administrators. Back to the top of the page Which security levels are available for users? Visitor (read only): can only view incidents of a project but cannot add or change any incidents Full member (read and change): can view, add and change incidents, but cannot add new users to the project, change project settings, etc. Administrator (full project administration control): has full control over the project, read and write incidents, change user permissions, etc. Back to the top of the page What browser can be used? This website can be used with either Netscape or Microsoft Explorer browsers. Other browsers have not been thoroughly tested, but will most likely still work. Reported bugs will be fixed for all browsers. Back to the top of the page Which security levels are available for users? Visitor (read only): can only view incidents of a project but cannot add or change any incidents Full member (read and change): can view, add and change incidents, but cannot add new users to the project, change project settings, etc. Administrator (full project administration control): has full control over the project, read and write incidents, change user permissions, etc. Back to the top of the page How can I contact customer support? Just drop us a line at support@WebIncidents.Com. Back to the top of the page

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